Tell us the building. We'll bring the plan

Who actually books the goods lift?

Either of us can, but once you enquire we prefer it to be us. We ask your building manager for the window, supply the paperwork they want, and fit the crew to the slot. You stay copied in, not stuck in the middle. The whole process is unpacked in Booking the lift.

What if my building has no lift, no dock, no manager?

Then you're in the village half of our week and the plan changes shape: stair protection, a compact truck, and an honest look at where it can stand. That's a job we like. See village and walk-up moves.

How do I know the rate won't climb once you've seen the job?

Because the rate is published in full, not a "from" number waiting to grow: one hourly figure per crew, right there on the rates page. What sets your total is hours, and the written quote states the hours estimate and any minimum before you commit. The run sheet then shows where those hours go, so there's nothing to discover on the day.

Can you give me a fixed total right now?

Not sight unseen, and you should be wary of anyone who will. Crews are booked by the hour, and the honest way to a number is the callback: we ask the right questions, then put the estimate and the assumptions in writing so you can hold us to them.

Why can't I just ring you?

You will be able to soon. Our local line is still being connected, so for now the form is the one channel, and we call you back. Nobody's enquiry sits in a queue behind a ringing phone.